
Starbucks closed their doors for 3 hours to teach 135,000 staff how to brew perfect coffee.
This mild staff motivator was most definitely a spectacular PR stunt. Thousands of Starbucks non-regulars, and even enemies of the brand will drop in to see if there’s now a difference.
The shutdown was necessary. Saying “our coffee is now better,” doesn’t work. There needs to be dramatic action to get huge attention.



